Emotional Intelligence

Written By Kathryn White

This course provides an insight into Emotional Intelligence for staff and managers, who wish to develop skills in handling emotional aspects of interpersonal relationships and motivation. It puts this type of intelligence into the context of traditional models of intelligence.

Today, the effective person must fulfil a multitude of roles. Technical expertise is not enough. To be truly effective we must have distinct personal qualities such as initiative, empathy, adaptability, persuasiveness and the ability to incite trust and collaborative relationships.

These are the skills of Emotional Intelligence - the ability to regulate one's own and others feelings, and to use feelings to guide individual thought and action. The more complex the job and the more people management and involvement required, the more important emotional intelligence becomes.

Learning Objectives

  • The 7 styles of intelligence

  • The 5 elements of emotional intelligence and related skills - self-awareness, self-regulation, motivation, empathy and adeptness in relationships

  • Emotional intelligence as the 'missing link' in management effectiveness

  • Knowing your own emotions and the effect on performance

  • How certain emotions motivate us to achieve our goals

  • How we use social competences to handle relationships

  • The source of emotion and the difference between feelings and emotions

Key Topics

  • Identifying types of intelligence

  • Empathy - why is it essential for managing and leading others

  • Cultivating self-awareness to regulate our own feelings

  • Understanding our own and other people's emotions.

  • The role of intuition in decision-making · How to manage one's internal states, impulses and resources

  • How to control disruptive emotions and impulses

  • Taking responsibility for personal performance

  • How to have a flexible and adaptive approach to change

  • Encouraging and accepting new ideas, new approaches and new information

  • Being persistent in uersuing goals despite obstacles

  • Cultivating awareness of others feelings, needs and concerns

  • Building collaborative relationships

  • Inducing desirable responses to others

  • The social skills of influence, communication and conflict management · Building trust and commitment by emotional allegiance

  • The art of listening openly and sending convincing messages

  • Being aware of others' development needs

 
Kathryn White
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Management Skills