Writing this list I realise that virtual meetings might even be a lot more satisfying than the ones we hold in a conventional office environment. Who know, when we finally get back into our offices in 2021 we might bring our new skills back with us.

10 years ago I was asked to run a customer service course – that I’ll never forget.

Most of us think of ‘customers’ as people who voluntarily chose to buy from us, and that we have to care for, if we want to keep them.