People Leadership Skills


Turbulent times demand greater people management skills. Staff naturally turn to their management for clear direction, feedback and development. This one-day course is designed for experienced managers to hone their skills as people leaders.

This course will help good managers become strong leaders. It is designed to help delegates reassess their purpose and responsibility. One size no longer fits all, and the course helps managers to modify their style to fit the needs of their teams and tasks. Pressure on resources makes productivity a challenge for the modern manager. The course therefore looks at increasing team effectiveness through motivating performance via real delegation and empowerment.


Learning Objectives

  • An opportunity to develop a fresh mission and a vision for your department

  • An approach to leadership, which enables you to balance the competing demands coming from getting the job done, and developing the people around you

  • How to communicate with greater impact and credibility

  • A choice of management styles to fit the needs of the situation and team maturity

  • Practical insights into what motivates individuals and teams in difficult times

Key Topics

  • Turning direction into clear goals

  • Facilitating team based problem solving

  • Decisive communication

  • The manager as leader

  • Action centred leadership (Task, Team & Individual)

  • Maximising organisational and personal power as a manger

  • Leadership styles and how to select and use them

  • The psychology of motivation

  • Motivation tools and techniques

  • How to delegate and empower teams and individuals

  • Coaching and managing performance

 
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Project Management skills

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Customer Service